Privacy Policy
At Oraleather, customer satisfaction and product quality are our top priorities. Please review the following policy regarding returns and exchanges before placing an order.
❌ No Returns on Amazon or Marketplace-Related Issues
We do not accept returns or exchanges under the following conditions:
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If your product listing has been removed, restricted, or deactivated by Amazon or any other third-party marketplace.
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If your Amazon account faces brand restrictions or related compliance issues.
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If the order has been shipped to an Amazon warehouse — once shipped to Amazon FBA or similar facilities, the order becomes non-returnable to Oraleather.
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Any issues related to Amazon’s internal policies, product handling, or marketplace limitations.
🚫 Damaged or Faulty Items
If any item is damaged, defective, destroyed, or incorrect at the time of delivery, please notify us within 24 hours of receiving the shipment.
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Check your order immediately upon arrival.
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Report any damage with photos and your invoice number.
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All claims related to transit damage must be made with the shipping carrier and must be noted at the time of signing the freight bill.
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Oraleather is not responsible for damage caused during shipping or while in possession of third-party warehouses (including Amazon’s FBA centers or freight forwarders).
✅ Return Conditions
Returns are only accepted under the following conditions:
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The product is unused, in its original condition, and still in its original packaging.
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You have contacted us and received written return authorization.
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The return request is made within 7 days of delivery.
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You provide a valid invoice issued by Oraleather.
Once we receive and inspect your returned product, we will notify you by email whether your return has been approved or rejected.
💰 Refund & Shipping Policy
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You are responsible for the cost of return shipping.
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Shipping charges are non-refundable.
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If your return is approved, the return shipping cost will be deducted from your refund.
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We recommend using a trackable shipping method or purchasing shipping insurance. Oraleather does not guarantee the receipt of your returned item without tracking.
📦 How to Initiate a Return
To request a return or exchange, please contact us at:
📧 support@oraleather.com (replace with your actual contact email)
We will provide you with return instructions and authorization.
If you need help or have questions regarding your order, please feel free to contact us directly. Your satisfaction is important to us.